Shipping Policy

Christmas Spins partners with international shipping carriers who work with local couriers in your country, allowing us to ship direct to your door and offer free worldwide shipping.

All payments are subject to verification and approval before shipping. To help prevent payment fraud, orders with mismatched billing information, or that require additional verification, may be delayed or cancelled.

Processing

We need 2–5 business days on average to prepare your order and hand it to our carrier. This may take longer during major holidays or peak periods, or if your order contains an item experiencing high demand.

Once an order has entered our shipping process we're unable to make changes to it, including address changes. We ship only to the address entered at checkout.

We ship on business days only — not weekends or public holidays. You'll receive a shipping confirmation email once your order is on its way.

Orders containing multiple items may ship separately and arrive on different days.

Tracking

Every order ships with tracking. You'll receive your tracking number by email once the order is dispatched.

Tracking information can take a few days to begin updating after dispatch. If your order was placed more than 5 business days ago and tracking still shows nothing, email us at hello@christmasspins.com and we'll chase it up.

Delivery estimates

6–12 business days for most countries, from the point of dispatch.

We recommend ordering by 12 December to guarantee delivery before Christmas.

This is an estimate, not a guarantee. We can't be held responsible for delays outside our control — customs clearance, public holidays, severe weather, carrier backlogs or industrial action can all extend delivery beyond our normal estimates.

Address requirements

Our couriers deliver to residential and business street addresses only. We cannot deliver to PO Boxes, parcel lockers or pickup points. Orders placed to a PO Box are likely to be returned undelivered.

Please include a phone number the carrier can reach you on. Some destinations — including the Middle East, and university or campus addresses — require a contact number and a building or unit number before the carrier will attempt delivery.

It's your responsibility to make sure the address you enter is correct and complete before you place your order.

Duties, taxes and customs

International shipments may be subject to import duties, taxes or customs clearance fees charged by your country. These are the responsibility of the recipient.

We have no control over these charges and can't predict what they'll be. Customs policies vary widely — if you're unsure, check with your local customs office.

If a shipment is refused at customs and returned, you'll be responsible for any import charges and return shipping costs incurred.

Lost, stolen or damaged parcels

If tracking shows your parcel was delivered but you haven't received it, contact us at hello@christmasspins.com and we'll help you investigate. You may also need to file a claim with the carrier.

If your parcel arrives damaged, email us with photos as soon as possible and we'll arrange a replacement or refund. We use carrier delivery timestamps when assessing claims.

Contact

Questions about shipping: hello@christmasspins.com